With the unprecedented challenges presented by the COVID-19 situation, we wish to extend our support to everyone in the community.
We understand it’s important for you to look after yourself and your pets during this difficult time and to help guide you, we’ve put this list of FAQs together.
Are your factories currently operational?
We would like to take this opportunity to assure you that our pet food manufacturing factories will continue to operate as part of Australia’s essential food supply chain.
Do you have stock available?
Our dedicated teams are working hard around the clock to keep our retailers in stock and are following all recommended practices for employee health and safety.
Can my pet catch COVID-19?
Based on current evidence from around the world, human-to-animal cases are rare and isolated incidents. There is also no evidence of people catching the virus from their pet.
What can I do to protect myself and my pet?
- Maintain social distancing (at least 1.5 metres)
- Wash your hands frequently
- Avoid touching your eyes, nose and mouth
- Cover your nose and mouth with a tissue or elbow when you cough or sneeze
- Avoid close facial proximity to your dog's eyes, nose and mouth
What should I do with my pet if I get sick?
Take extra precautions around your animals, because there is a very small chance they could catch the virus from you. Wash your hands before and after touching your pet, and where possible, isolate yourself away from your pet.
Can I still take my dog for a walk?
Yes, having physical outdoor exercise is a good idea for you and your pet. Just be careful to stay at least 1.5 metres away from others while you are out.
How can I prepare for a lockdown?
There are preventative steps you can take to ensure your pet’s health and well-being should a lock-down occur:
- Ensure your pet’s vaccinations are up to date
- Check your pet for any lumps that need to be seen by your vet
- Make sure you have enough pet medications and treatments
- Ensure you have enough pet food to last for an extended period
What if my pet needs medical attention?
Vets are considered essential services and are still open. If you have concerns about your pet’s health, contact your vet via the phone as a first step. If you are sick and your pet needs to visit the vet, arrange a friend or family member to take care of this for you.
We’ll continue to update this page with additional information as it becomes available.
Please give your pet a big hug and stay safe.